Need to know more? Simply read the information below here or you can always complete the form on this page and you should get a response within the next 72 hours.

​

Who can place an order?

Anyone being 18 years old or over.

​

How can I pay for my order?

+ At checkout with an authorised credit card

+ Through a digital invoice with a paying button

+ Via bank transfer payment

​

If I buy an item, can you send it elsewhere for me?

Yes but you will need to enter the right details for delivery at the checkout

​

Where can you ship an order?

United Kingdom as a priority - if you live outside the United Kingdom, please email us with your enquiry and we will do our best to help out (subject to Brexit and other regulations).

​​

What Is Your Exchange/Return Policy?

Refunds would always be executed in line with your statutory rights like if we did not deliver the service that you requested for example. If we have to remake an item because it got damaged in transit, we would reproduce the order within the next 90 days free of charge including free delivery but only if you have complied fully with our remake policy. For details, click here.

​

How secure is shopping on your online shop?

Online security is very important to us and a SSL certificate ensures that all payment are being data encrypted. If you still have some reservation about this process, please contact merci@dubocado.com and we will answer any question for you.

​

What usually happens after ordering?

Your order will be confirmed via email and someone from our office may also give you a courtesy call to find out if you are happy to proceed. Your order may be assembled by hand and this means that there will be a period of time allocated for production. Delivery is normally organised one day after your order has been properly packaged. An invoice or other document will always be provided for all the choices that you entered at the checkout.